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- FREE Fedex Ground Shipping on orders over $43 when shipped within the Continental USA. (FedEx Ground Shipping normally takes 3-5 business days.)
- Products are shipped via FedEx or U.S. Priority Mail where possible.
- Shipping within the United States only. No international orders.
- Products are shipped directly from Herbalife warehouses and follow Herbalife's Standard Operating Procedures.
- Orders placed before 12:00pm PST will be sent to the warehouse the same business day. These orders normally ship the same day.
- Orders placed after 12:00pm PST will be sent to the warehouse the same business day. These orders normally ship the next business day.
- Orders leave the warehouse within 24 hours of processing during business days.
- Once your order has been submitted, NO changes or cancellations can be made. Please review your order before placing it to ensure it is correct.
- Occasionally, popular items are backordered at the Herbalife warehouse. Unfortunately, we are not informed beforehand if an item is on backorder. The backordered item will be shipped separately via USPS. Backordered items cannot be cancelled or expedited once the order is sent to the Herbalife warehouse. If the backordered item was part of a larger Next Day or 2-Day shipping order, we cannot give you credit for the extra shipping charges for the partial order since Herbalife does not credit us.
- Orders SHIPPED on a Friday using FedEx Overnight or 2nd Day, will arrive Monday or Tuesday respectively (Next business day.) Orders shipped with FedEx Overnight service will arrive by 3:00pm the next business day.
- Not responsible for lost or stolen packages.
- Warehouse shipping days are Monday - Friday. All orders will be shipped on the next business day, whenever possible.
FEDEX STANDARD GROUND - delivers Tuesday - Saturday
FEDEX NEXT DAY SHIPPING - delivers Monday - Friday
FEDEX 2ND DAY SHIPPING - delivers Monday - Friday
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We are committed to delivering effective, high-quality products and we offer customers a 30-day money-back guarantee. If you're not fully satisfied with a recent purchase, contact us at support@fitwithherbal.com and we will process your return. It's our way of guaranteeing your complete satisfaction.
To initiate a return, follow these steps:
- All returns must have an RMA# (Return Merchandise Authorization Number). Contact us at support@fitwithherbal.com to obtain an RMA#, return instructions, and return forms.
- We will send you 2 forms: (1) Retail Order/Receipt Form and (1) Customer Request for Refund Form. Print out and sign both forms.
- Send us the unused portions of the product within 30 days of receiving your order.
- Please do not ship returns to Herbalife. Herbalife cannot issue your credit. Because payments are processed through us (FitWithHerbal.com), we can only issue credits for items returned directly to FitWithHerbal.com with a valid RMA#. We have no way of tracking or verifying products returned to Herbalife. When we assign an RMA#, we will give you detailed instructions on where and how to ship the products back to us.
- Shipping fees are non-refundable on returns.
- Returned orders that received Free Shipping with any of of our shipping promotions will have the originally waived shipping charges deducted from the return credit.
- If an item is exchanged, new shipping and handling fees will be added.
- Return processing may take up to a maximum of 2-4 weeks.
- Items that are not returned in their original packaging will not be refunded.
- The return package should be insured and trackable. We are not responsible for any lost packages.
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